Case study: how a restaurant doubled its Google reviews in 3 months

The background

Le Petit Bistrot is a family-run restaurant located in the town center. With 40 covers and a team of 5, the restaurant enjoyed a loyal clientele but was struggling to grow its online visibility.

Starting point:

• 73 Google reviews
• Average rating: 4.2 stars
• Most recent review 3 weeks old
• Position 8 on Google Maps for "restaurant" in the area

The problem identified

The manager, Marc, contacted us with a common frustration: "My customers tell me they love the restaurant, but when I ask them to leave a review, they forget as soon as they get home."

The path to leaving a review was too complicated:

1. Open Google Maps
2. Search for the restaurant
3. Find the "Reviews" button
4. Write the review

Too many steps = too many drop-offs.

The solution implemented

Marc ordered 3 Google Review NFC plates from MediaPush:

• 1 plate at the checkout
• 1 plate on the bar counter
• 1 handheld plate used by the waiters

He also opted for the negative review filter to protect his reputation.

The strategy adopted

Step 1: Training the team

Every team member was briefed on how to present the NFC plate to satisfied customers: "If you enjoyed your meal, a quick Google review would really help us! Just hold your phone here."

Step 2: Identifying key moments

The team identified the best moments to ask for a review:

• After a spontaneous compliment from the customer
• At the time of payment (satisfied customer)
• When a regular is leaving

Step 3: Monitoring and adjusting

Marc checked the statistics every week and motivated his team by sharing the new reviews received.

The results after 3 months

The impact on the business

Beyond the review figures, Marc noticed:

• +25% new customers mentioning "the Google reviews"
• Better visibility on Google Maps
• More online bookings
• Valuable feedback thanks to filtered reviews (service improvements)

Marc's testimonial

"I didn't think it would be this easy. The NFC plate was a game changer: customers are surprised by how easy it is and leave their review straight away. In 3 months, we got more reviews than in 2 years!"

Marc, manager of Le Petit Bistrot

The keys to success

1. Maximum simplicity: 1 tap = 1 review
2. An engaged team: Every member is an ambassador
3. Perfect timing: Asking at the right moment
4. Active protection: The negative review filter prevents public negative ratings

Double your Google reviews too

Like Le Petit Bistrot, take action and turn your satisfied customers into ambassadors for your business.